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Service Level Agreement

All information & eGovernment services are subject to the service level agreement that ensures optimal service provision and service availability of 99.95% and guarantee service time frame to deliver iGA services during it.

The below-mentioned table will not be applicable in case of customer failure to complete requirements and documents or if a third party involved delivering the service. And in case of any shortage to receive the service, the applicant has the rights to escalate on one of iGA contact points in the Contact Us page.

Service Application Maximum Period
Children Below 4 years ID Online 3 Working Days
Replace Lost or Damaged ID Card  Online

Personal 
3 Working Days

2 hours
Status Enquiry Request Online

Personal
5-10 Minutes

1 hour
Issue a new ID card Personal 1 hour
Identity Card Renewal Request Online 

Personal   
3 Working Days

1 hour
Domestic Workers ID Issuance Online   3 Working Days
Identity Card Renewal Request for Domestic Workers         Online  3 Working Days
Appointments booking and Enquiry to Replace Lost or Damaged ID Card  Online  5-10 Minutes
Issue Or Renew Identity card/ Replace Lost or Damaged ID Card for the Non- Bahraini whom not registered at LMRA Personal 3-4 hours
Issuing an identity card for individuals who earn Bahraini citizenship Personal 2 hours
Update the identity card chip data Personal 30 Minutes
Updating chip data for non-Bahraini and not registered in the Labour Market Regulatory Authority Personal 1 hour
Issuing unit number/establishment Personal 1 hour
Issuing a detailed data certificate Personal 1 hour 
Issuance of the certificate of ownership Personal 1 hour
Activation of the GCC card for GCC citizens  Personal 2 hours
Receiving address certificates service  Personal 1 hour
Deliver project schemas to the Address section Personal 1 hour
Adjusting address service Personal 1 hour
New schemas numbering service Personal 1 hour
Issue a new address certificate service  Personal 1 hour
Print an exist address certificate service  Personal 1 hour
Fast track lounge Personal 30 Minutes
Enter and retrieve the necessary data Online 

Personal
30 Minutes

30 Minutes
Issuing a notice to multiple visa holders Personal 1 hour
Appointment booking to receive the new Labor Market Regulatory Authority card Online  5-10 Minutes
Print the new Labor Market Regulatory Authority ID cards Personal 1 hour
Appointments Booking for renew, update, or replace Lost or Damaged Identity Card for who are registered in the Labour Market Regulatory Authority Online  5-10 Minutes
Issue, renew ID cards / replace lost or damaged ID card/update card for foreign escorts Personal 2 hours
Appointments Booking for Issue, renew ID cards / replace lost or damaged ID card/update card for foreign escorts Online 5-10 Minutes
Updating the ID card data of the Labor Market Regulatory Authority registrants Personal 1 hour