The iGA emphasized that the culture of volunteerism receives significant support from Bahrain’s public and private sectors, who have been able to instill such values among members of the public and help strengthen community bonds, especially during the current pandemic. The iGA extended its utmost appreciation to all who have demonstrated their willingness to support the Kingdom’s efforts to combat COVID-19.
The iGA stated that the volunteers were selected via the National Volunteering Platform, volunteer.gov.bh, to provide logistical support needed by the authority. The Authority held a series of preparatory meetings with the selected volunteers via video conference to highlight the main tasks required, as well as provide guidelines regarding regulations and other terms.
The volunteers were divided among three locations to provide logistical support for the “BeAware Bahrain” application. The first team, based in Bahrain International Airport, supported arriving passengers on how to download and activate the app, explaining to them its features and how it should be used during their self-isolation periods and also helped the registration team process passengers in accordance with precautionary procedures and measures.
The second team received individuals with appointments at the Bahrain International Exhibition and Convention Centre. The team worked on familiarizing users with the features of the app, downloading and registration processes and ways to use its eServices, including how to view the information it provides and receive notifications. The team played a vital role providing technical and logistical support to the administrative team on the processes of registering individuals for home self-isolation periods.
The third group, the virtual team, provided technical support to users by answering inquiries related to the app in coordination with the Ministry of Health’s 444 contact center. They also helped the other teams ensure business continuity and managed the preparation and reactivation of home self-isolation e-bracelets.