iGA Director of Identity & Population Registry, Shaikh Sabah bin Hamad Al Khalifa said that this new feature is an added option within iGA services provided by the virtual Customer Service Center that includes issuing, renewing, or replacing ID cards, updating civil records information, updating residential addresses, and issuing, amending, or replacing lost birth and death certificates. “The aim is to support citizens and residents with difficulties in dealing with digital services to complete their transactions entirely virtually through live video communication, offering a more seamless services and convenient customer experience”, he added.

To benefit from these services, Shaikh Subah mentioned that users can access the Virtual Customer Service Center through the iGA’s corporate website (iga.gov.bh) and book an appointment for a virtual video call with iGA customer service agent. A Microsoft Teams link is then sent to the user, enabling direct video communication with service agent to finalize the transaction.

The center also offers sign language support for people with hearing disabilities through direct video call with the agent on WhatsApp platform. This service is available from 8am to 4pm, Sunday to Thursday, allowing users to communicate directly with customer service representatives and receive tailored assistance that meets their needs.

The iGA encourages citizens and residents to take advantage of the virtual Service Center for ID card, address, and civil status services. For more information, users can contact the Government Services Contact Center at 80008001, use the National Suggestions and Complaints System (Tawasul) and its mobile app, or follow the iGA’s official social media accounts @iGAbahrain.


#teambahrain #idcard #addresses #ICT #digitaltransformation #verification #remote #videocall #launch #service #services #eservices #iga