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In order to meet the objectives of the eGovernment, and achieve integration & coordination among all government ministries & entities, a number of strategic projects and initiatives had to be implemented.

Other projects and initiatives were later added when the need for them emerged in the course of implementing the eGovernment strategy. eGovernment Authority implemented a number of projects on the national level. The projects contribute to standardising the eGovernment procedures, and increasing the coordination among various entities, as well as linking them to one network. They also help provide the best services and programmes at the highest levels of quality, efficiency and security.

Below is a list of these projects and initiatives:

Government (G2G)

The Information & eGovernment Authority (iGA) launched the Bahrain National Enterprise Architecture Framework (NEAF) which aims at shaping a strategic framework, establishing a uniformed infrastructure, databases, policies, standards and information systems across all ministries and government agencies placed under the same banner, and streamlining procedures and gaining easy access to services and avoiding duplication of efforts, and thereby reducing the global cost to implement the ITC projects with a core focus on quality assurance and electronic systems in the government sector through a uniform framework for project management and aligning such services to various channels such as the eGovernment National Portal (Bahrain.bh), eGovernment Apps Store, and National Contact Center.
The Project has contributed in enhancing levels of performance and efficiency of the ICT departments in several ministries and government agencies, accelerating the exchange of information between government entities, streamlining and eliminating regulatory red tape barriers, reducing the time lag to carry out several government transactions.
The National Enterprise Architecture Framework (NEAF) gained an exceptional international recognition by winning the UNPSAs for the best performance in eGovernment under the category of “Advances Government Knowledge Management” and received the eWorld Forum Award for the Best Innovative Initiative in eGovernment.

The Integrated Workflow Management System "Zajel" is one of the key innovative projects that aims at creating a secured environment for eCommunication, in order to ensure that both the executive and legislative authorities are linked to each other with a core focus on enhancing efficiency of executive, legislative and supervisory operations assigned to such entities. Zajel will automate and speed up the decision making process across several national entities with a view to developing aspects of information transfer, facilitating channels of communication within a safer information environment, maintaining security and confidentiality of shared information, as well as adding swiftness and effectiveness of such correspondences.

The project is intended to improve automation of information exchange among national entities by networking them electronically, provide a simplified and integrated interface, offer a secure email environment, as Zajel contains several layers of protection that ensure the confidentiality of correspondence according to user groups and nature  of documents sent, make it possible to send/receive correspondence in real time, save information, and search it through advanced archiving systems, make it possible to receive notifications of process progress and/or delays, Increase efficiency of work processes and Reduce administrative costs and paperwork.

The program is competitive in its nature and aims towards raising the level of Information Security through governance and supporting the technical aspects to achieve regional and global leadership and the sustainability of a reliable government electronic environment for government agencies. It is currently optional and contains three levels. The first level of the program is "initiator" which means ensuring that no harm is caused to the security of information in the Kingdom of Bahrain. The "advanced" level means the maturity of practices and awareness and the existence of an area of ​​development in the security of information in the governmental body. Which means that the government body with an electronic environment is reassuring, and there is a confidentiality and integrity of information and systems, as well as the provision of expert to others.
For more information about the program, please contact us on cybertrust@iga.gov.bh

The “Cyber Hawks” is an initiative that gathers a group of cyber security specialists from various governmental entities in Bahrain; aiming to enable cooperation among governmental entities to discover & mitigate any cyber security threats.

Business (G2B)

The eMeeting++ System was introduced as a technical solution that replaces the board pack utilized in traditional meetings with a user-friendly cloud-based application that allows users to receive meeting updates and agendas along with relevant files on their Smart Devices.
Alternatively, the Information & eGovernment Authority (iGA) is currently working towards making it a cloud-based system to support the concept of shared services within the government. The cloud-base introduces a ‘Session Recoding’ feature in addition to the below features; taking into consideration data security and protection in transmitting between various components - in a safe, secure manner.

The main features of the eMeeting++ system are:

  • Review the information pack for upcoming meetings as well as easily view or add annotations
  • Check the schedule of the next meeting
  • Access past meetings’ information packs
  • Add shared and private notes
  • Access documents anywhere
  • Secure information, even in the event of misplacing the directors’ iPads
  • Add annotations in the meeting files using freehand drawings, numerous shapes or sticky notes
  • Instant messaging with other meeting attendees
  • Completely or Arabized? – offering layout from right-to-left so as to suit the Arabic language
  • Anonymous voting
  • Accessible on varied mobile platforms; such as iOS and Android
The eMeeting++ has positively contributed to the efficiency and effectiveness of government entities’ meetings.

Presently, it is being utilized by a number of governmental organizations and built on an outstanding reputation as well as experience through these entities. The system was first introduced to the Supreme Committee for Information and Communication Technology (SCICT) and is currently being managed by the committee and Tender Board. It assists both bodies to discard the past handled piles of papers in addition to the printing and collation process which are inclined to be costly and prone to error.

The Sijilat System is a high efficiency advanced electronic system, which links relevant government agencies together in order to complete their procedures, which enable them to commence their business activities electronically 24/7. It has also negated the need to visit the Investors Center and the concerned authorities to complete these transactions. All services now can be obtained in a simple, easy, and transparent manner, and within a specified period, with the ability to follow up on its status throughout the automated notifications received via email and text messages.

The system allows businesses and investors to view the guidelines and procedures that need to be followed in order to obtain business records in the Kingdom. These services include Applying for a new Commercial Registration, as well as searching for information related to commercial records, and records of commercial agencies in the Kingdom of Bahrain and it also allows the renewal of the Commercial Registration Licenses, or the amendment of the Commercial Register details.

Multisector

Cloud computing is concerned with IT operations of an organization in the cloud. Cost effectiveness, efficiency, scalability, high availability, on-demand nature of resources and elasticity are pivotal reasons why organizations would like to migrate to cloud computing. Out of the many available options in the market, Amazon Web Services (AWS) stands as the most mature service provider in this business space. AWS is also named as a Leader in Gartner’s Infrastructure as a Service (IaaS) Magic Quadrant for the seventh consecutive year. Cloud computing is the next big trend in the IT operations of any organization, no matter how big or small, public or private, involved in day-to-day business or mission critical applications – all can benefit from cloud computing.

The role of the Information & eGovernment Authority (iGA) is to head the cloud project for the Government of Bahrain and assist in conceptualizing, plannig, developing, and form the building blocks to operate it efficiently for all governmental entities. 

For more information, please visit www.bahrain.bh.

Tasareeh is considered as a unified central online system that manages project applications and infrastructure work in Bahrain. It has been internally implemented amongst ministries together with with private and public entities whom receive automatic and unified applications for road and drilling licenses serving medium and large projects in an aim to facilitate the process of issuing these licenses promptly during a short period of time. It also eliminates the need to visit the concerned parties to complete these transactions.

Community

The Open Data Platform is an important initiative for the Kingdom of Bahrain as it aims to implement a public data hub and a strategy for open data to enable transparency and promote eParticipation. The primary objective of the Data Platform is to publish datasets from ministries and government agencies in a manipulative format, and making this data available to the public. Channels of eParticipation are enabled also to receive your constructive feedback on this platform along with your ideas on how the data can be used. 
The public will benefit from the data provided in different ways, as gaining access to government data will help the public in acquiring a better understanding of how the government works.  It will also allow the general public and businesses to use the data for research, creating reports, develop web and smart phone applications and solutions based on public data. In addition to fostering innovation through the flow of data and information, providing support for new start-ups by providing all information needed in planning, and decision making based on reliable facts.
Click here for more information on Open Data and Big Data Initiatives.

The iGA built the National Authentication Framework (eKey system) in order to transform the government’s approach about authenticating people’s identities, ease citizens’ access to government services, and enable the government to serve more services through eChannels.  eKey was implemented as both a web-based solution and a webservice. This allowed government entities to replace their fragmented authentication efforts with eKey on multiple channels including web, and mobile apps. By integrating eServices with eKey, users could readily access these eServices with their eKey accounts.
The authentication process of eKey account involves three levels of security: password (PIN), smartcard and biometric (fingerprint) identity verification to ensure that such transactions are carried out in a highly secured environment, particularly with the huge increase of eGovernment services.
The eKey system has also enabled Single-Sign-On on the National Portal bahrain.bh, which enable users to access all available eServices with a single login. This has contributed to iGA's vision of delivering eServices to customers effectively. The vision will be fully realized when this feature is extended to work across multiple websites, allowing users to login with eKey account, and navigate through the eServices without the need to login again, as eKey will maintain the session for all eKey-enabled eServices.

The National Suggestion & Complaint system “Tawasul” is one of the essential eChannels that enables citizens and residents to submit their suggestions, comments, and complaints to the government entities within the Kingdom of Bahrain; available on “Tawasul”, easily at any time and anywhere.
The system registers and addresses all queries by directly sending submissions to the central office which comprises of highly-experienced teams of the relevant government entities participating in the system. The system will provide users with a tracking number that will enable them to track the progress of their submission.

The Qudurat training program was launched based on the need of educating citizens on computer knowledge. The Information & eGovernment Authority (iGA) has noted this as part of its eGovernment National Strategy - by taking the responsibility of providing free training classes for the citizens of the Kingdom. Launched in 2009 under the name ‘eCitizen’ and later renamed to Qudurat, the free-of-charge program was initiated to fill the computer literacy gap, and encourage citizens to benefit from the online services offered on Bahrain.bh.
One of the programs’ success key factors was the collaboration of various government organizations such as Ministry of Social Development and General Organization for Youths & Sports (GOYS). Another form of collaboration took place with the association of various NGOs such as Al Hekma Society for the Retirees, Awal Women's Society, and Friendship Society for the Blinds. In addition, the program was enrolled in 2014 Royal Police Academy Summer Camp.