Services provided by the Information & eGovernment Authority (iGA) are subject to a
Service-Level Agreement (SLA) (PDF, 204 KB, 5 pages) which ensures a 99.95% availability rate for ID card services and that transactions never exceed a specified period of time once all criteria are met as outlined in the table below.
The specified time period is not upheld in case the service is offered in partnership with a third party such as other government entities and others.