Services provided by the Information & eGovernment Authority (iGA) are subject to a Service-Level Agreement (SLA) which ensures a 99.95% availability rate for ID card services and that transactions never exceed a specified period of time once all criteria are met as outlined in the table below.
The specified time period is not upheld in case the service is offered in partnership with a third party such as other government entities and others.
Privacy and confidentiality:The confidentiality of user data is of the highest importance to the iGA, which abides by the Personal Data Protection Law (PDPL) and strives to provide high quality services to all beneficiaries through the SLA.
ID Card Services Standards:
First: ID Card Issuance Services:
| Service |
Application |
Maximum Period |
| Booking appointment to issue, renew, or replace ID card |
Online |
1 business day |
| Inquiry about application status |
Online |
1 business day |
| Issuance of ID card for children under 10 |
Online |
3 business days |
| Issuance of new ID card |
In Person |
One hour |
| Renewal of ID card for Bahrainis |
Online
In Person |
3 business days
One hour |
| Issuance of replacement ID card for Bahrainis |
Online
In Person |
3 business days
One hour |
| Issuance of ID card for GCC citizens |
In Person |
One hour |
| Issuance of ID card for domestic workers |
Online |
3 business days |
| Renewal of ID card/issuance of replacement ID card for domestic workers |
Online |
3 business days |
| Issuance or renewal of ID card/Issuance of replacement ID card for non-Bahrainis who aren’t registered at LMRA |
Online
In Person |
3 business days
One hour |
Second: Update Services and Units:
| Service |
Application |
Maximum Period |
| Updating ID card details |
Online
In Person |
1-3 business days
One hour |
| Updating ID card chip data |
Online
In Person |
One hour
5-10 minutes |
| Updating data of non-Bahrainis registered at LMRA |
Online
In Person |
1-3 business days
One hour |
| Updating data of non-Bahrainis who aren’t registered at LMRA |
In Person
Self-service |
One hour
5-10 minutes |
| Issuance of unit/establishment number |
Online
In Person |
1-3 business days
One hour |
| Issuance of detailed data certificate |
In Person |
One hour |
| Issuance of ownership certificate |
In Person |
One hour |
| Activation of GCC card for GCC citizens |
In Person |
One hour |
Third: Address Services:
| Service |
Application |
Maximum Period |
| Issuance of new address certificate |
Online (Benayat System)
In Person |
3-5 business days
1 hour |
| Receiving address certificates |
In Person |
One hour |
| Printing certificate of existing address |
Online
In Person |
1-3 business days
1 hour |
| Amending addresses |
Online
In Person |
1-3 business days
1 hour |
| Numbering new plots |
In Person |
1-7 business days |
| Sending project plots to addresses department |
In Person |
1 business day |
Fourth: Services for Non-Bahrainis
| Service |
Application |
Maximum Period |
| Booking appointment for renewal/issuance of replacement ID card / updating chip data for those registered at LMRA |
Online |
1 business day |
| Booking appointment for issuance or renewal of ID card/issuance of replacement card/updating chip data for companions |
Online |
1 business day |
| First issuance service for those registered at LMRA |
Online |
1 business day |
| Renewal of ID card/issuance of replacement ID card for those registered at LMRA |
Online
In Person
Self-service |
1-3 business days
1-2 hours
5-10 minutes |
| Issuance or renewal of ID card/issuance of replacement ID card/updating chip data for companions |
Online
In Person
Self-service |
1-3 business days
1-2 hours
5-10 minutes |
| Updating ID card details for those registered at LMRA |
Online
In Person |
1-3 business days
One hour |
| Updating ID card chip data for those registered at LMRA |
In Person
Self-service |
One hour
5-10 minutes |
| Issuance of notification for holders of multiple entry visa |
In Person |
One hour |
Fifth: Fast Track service:
| Service |
Application |
Maximum Period |
| Fast Track ID card services |
In Person |
15-40 minutes |
Sixth: Birth and Death Certificates:
| Service |
Application |
Maximum Period |
| Issuance of birth certificate |
Online |
1-3 business day |
| Replacement of birth certificate |
Online
In Person |
1-3 business days
1-2 hours |
| Issuance of death certificate |
In Person |
1-2 hours |
| Replacement of death certificate |
Online
In Person |
1-3 business days
1-3 business days |
| Issuance of birth certificate for newborns |
In Person |
3-5 business days |
| Printing birth certificates for citizens abroad |
In Person |
1-2 hours |
| Issuance of death or birth certificate by court order issued from Bahraini courts (provided legal criteria are met) |
In Person |
1-2 hours |
| Printing of death certificates for deceased citizens or resident within the Kingdom |
In Person |
1-2 hours |
| Printing of death certificates for deceased citizens abroad |
In Person |
1-2 hours |
Seventh: eKey Service:
| Service |
Application |
Maximum Period |
| eKey service |
Online (Basic)
In Person |
One business day
One hour |
Help and Support:
In case if any service is not provided as per the agreement, the client can communicate via the following channels:
The National Suggestion & Complaint system “Tawasul” via
bahrain.bh/tawasul or through calling the Government Services Contact Center on 80008001