Virtual Customer Service

Welcome to our Virtual Customer Service Center!

The “Virtual Customer Service Center” provides support when needed to help you complete your online transactions, including ID card services, civil record updates, address services, and birth & death certificates services. Through a direct video call with one of the Authority’s representatives, you can receive assistance and complete your services without the need to visit a service center, saving you time and effort while enhancing your service experience.

Virtual Customer Service Center

Talk to a Customer Service Agent with Sign Language

Individuals experiencing hearing impairments or speech challenges can reach out to us on WhatsApp video call using sign language. The service is available: Sunday to Thursday, from 8:00 AM to 4:00 PM

Book a video call with one of our Virtual Customer Service Center agents

Book a video call with one of our Customer Services representatives for assistance or inquiries regarding the use of our online services!

Contact the Government Service Contact Center 80008001

Get an instant help! Call the toll-free Government Services Contact Center at 80008001 and speak directly with one of our agents.

Find out the locations of our Customer Service Centres & Kiosks Locations

Locate the most convenient Customer Services Centre or Kiosk using our interactive map.

Evaluate our Virtual Customer Service Center and share your feedback

Share your feedback and help enhance the quality and efficiency of our Services to better meet your needs.

Share your Enquiries, Comments and Suggestions on our Services

Tawasul system is your gateway to connect with governmental entities within the kingdom of Bahrain to easily share any enquiries, comments and suggestions.

Our eServices

ِAccess all the iGA services, without the need to visit the Customer service centres.
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Guidance Services

All the information you need about the Customer Service Centre's services and locations, and the latest news and more.
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Virtual Customer Service

Virtual Customer Service

Welcome to our Virtual Customer Service Center!