The Kingdom of Bahrain launched its first eGovernment strategy 2007 and extending until 2010, which was based on a strong basis that focused initially on the integration of the government's efforts to provide better and faster services to citizens.
The first strategy successfully achieved more than the set key objectives and ranked up the Kingdom of Bahrain as a leader in the field of eGovernment that is committed to providing all government services that are electronically integrated, be the best of its kind and is available to all through the channels of their choice.
The most prominent accomplishment during that period was that the Kingdom of Bahrain was ranked as a world leader in the field of eGovernment in the 2010 United Nations Global eGovernment Survey. The Kingdom achieved the 1st rank in the Gulf, Arab countries and the Middle East, 3rd rank in Asia and 13th worldwide, compared to 42nd in the previous survey, Furthermore, over 300 eServices launched across multiple channels; namley, the National Portal, mobile app, Service Centres, eGovernment Kiosks and the National Contact Centre (NCC).
Today, the eGovernment is an integral part in the services system the government provides to citizens, residents, visitors, businesses and government entities. Due to these achievements, the Information and eGovernment Authority has become one of the world's leading institutions, and has been assessed by its achievement of advanced ranks in various global indicators, as well as claiming of various international awards. Furthermore, its customer satisfaction indicators for services provided electronically has increased, as more than eight out of ten citizens/businesses have expressed their satisfaction with the level and quality of services provided.
The national strategies of Bahrain focus on advancing the living standard taking into consideration the reduction of government expenses. The upcoming eGovernment strategy comes in line with this trend by ensuring online transformation in the government services through the usage of ICT which would facilitate knowledge management and completion of businesses professionally, conveniently, with low costs as well as ensure information security. The focus of the vision, message and objectives of the next strategy will revolve around creating a strong, flexible and safe environment to encourage innovation in public services. This contributes in spreading the knowledge that enables officials to take decisions and develop more services in order to be easily completed with the lowest of costs.