About the Business LineThe Operations & Governance sector carries-out various assignments related to geographic information by providing accurate geographic and spatial information for the Kingdom of Bahrain as well as employ such information to assist decision-makers. The sector contributes in developing systems based on the National Geographic Information Base. Additionally, it supports and maintains public systems as it manages these systems and provides advanced levels of technical support round-the-clock in addition to maintaining unified applications and systems that serve both the public and private sectors. 
The sector comprises the following directorates: 
Operations Directorate, Government Systems Support & Maintenance Directorate, Governance & Enterprise Architecture Directorate, and the Geographical Information Systems Directorate.

Roles & Responsibilities
  • Developing systems that are based on the National Geographic Information Base.
  • Preparation of atlases and specialized studies such as condition of plants, classification of marine habitats and determining soil specifications. 
  • Providing studies, geographic information and satellite images by analyzing spectral satellite data. 
  • Work on Tasareeh platform that comprise systems of issuing infrastructure licenses such as drilling licenses and urban planning. 
  • Managing the National Geographic Information Base.
  • Managing the information segments related to administrative boundaries, roads, and addresses.
  • Monitoring the government’s operating systems and information infrastructure as well as delivering the highest level of technical support 24/7.
  • Measuring and improving the level of government systems and networks. 
  • Studying and analyzing obstacles of utilized systems and setting radical solutions to prevent recurrence. 
  • Managing government data center and working on maintaining and developing it according to the latest standards. 
  • Setting policies and procedures to deliver unified system services. 
  • Monitoring and evaluating the efficiency of provided services in accordance to set procedures and criteria. 
  • Work as a unified point of contact for government entities benefiting from technical services delivered by the Authority and following-up on their requests with the concerned directorate. 
  • Managing the delivery of technical support of the Identity Card branches, all personal PCs and accessories of Authority employees. 
  • Providing the infrastructure for an IT environment such as operating systems, databases, networks, intermediate applications, servers to run government applications with high degree of efficiency and security protection. Moreover, continuously monitoring the applications to evaluate and ensure its operations in accordance with the service level agreement and the service criteria previously mentioned. 
  • Planning, designing, organizing and managing ICT central government network that connects the Information & eGovernment Authority network along with the external network of the other government entities’ telecommunications and services. Moreover, organizing and managing government employees access to the network and internet, as well as authorize ministries to access the Authority’s data and services such as the Ministry of Labour; Ministry of Justice; General Directorate of Traffic; Nationality, Passports and Residence Affairs along with others. 
  • Web hosting and servers together with email services of most public entities. In addition to registering domain name of public entities which desire to securely and effectively create websites. The directorate maintains operating systems and applications that utilize national database and other government apps; as well as take backup copies of government data according to their estimated arrangements. 
  • Guide and assist government entities to migrate servers to the cloud. The directorate migrated several servers of the Authority and ministries to the cloud in order to reduce costs and increase efficiency, scalability together with high availability and flexibility. 
  • Advise ministries which desire to establish its own internal network by determining the IP address to plan the addresses, divide networks as well as define network categories and equipment specifications.