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Al Qaed highlighted increased technology investment to improve government service quality, optimize governmental processes, and build a robust technological infrastructure in Bahrain, supporting national development and sustainable development goals. With support from His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communication Technology, Al Qaed announced that the iGA has 100% digitized 235 government services in the project in collaboration with several government entities. These are available online through the National Portal, bahrain.bh. The government project also included streamlined processes and electronic integration across government systems and databases.

As far as iGA Services are concerned, Al Qaed noted that the iGA has developed 14 services, including five services related to ID Card and Population Registry, such as Renew ID Card for Elderly, Print ID Card Statement with a QR Code, Issue and Renew ID Cards, Replace Lost/Damaged ID Card. Additionally, six Birth and Death services were improved, including Request Death Certificate – First Issue, Birth Application Management, Modifications of Birth or Death Details by Court Order, Request Birth Certificate with in-person attendance, and Verification of the Death Certificate with QR Code. The iGA also finalized the enhancement of three eAuthorization services, including eAuthorization Issuance (for companies), eAuthorization Management (for companies), and eAuthorization Verification (for companies).

Al Qaed announced that processing times for Modifications of Birth Details by Court Order, Issuing and Renewing ID Cards, and Replacing Lost/Damaged ID Cards services have been reduced from 3 to 2 days. Additionally, the time for Requesting a Birth Certificate with In-person Attendance has been cut from 5 to 2 days, with information standardized across all channels.

Documentation for Renewing Elderly ID Cards has been cut by 50%, with the process streamlined to a maximum of four steps. Enhancements include better user interfaces, simplified procedures, and standardized service information. A 100% digital transformation has reduced processing time for Modifications of Death Details by Court Order from 3 days to 1 to 2 days, and the required documents for Birth Application Management and Requesting Death Certificates – First Issue have also been reduced by 50%.

The Print ID Card Statement with QR Code, Death Certificate Verification with QR Code, and eAuthorization services have undergone 100% digitization. Additionally, eAuthorization services have been improved by reducing and eliminating some required documents.

These enhancements are estimated to be 64% more efficient in terms of time and effort, reduced expenses by 68%, and decreased paper document use by 82%.

Al Qaed emphasized that the service reengineering was based on citizen and resident feedback received through the National Suggestions & Complaints System (Tawasul), reflecting the experiences and suggestions they shared with the iGA.

Al Qaed affirmed that the iGA remains dedicated to advancing digital transformation in partnership with government entities and utilizing technologies to streamline government processes through improved electronic integration, in line with leadership directives and addressing public aspirations.

For more information about the iGA services and other eServices offered via its electronic channels, please contact the Government Services Call Center at 80008001, or provide feedback, comments, and inquiries through the National Suggestions & Complaints System (Tawasul) or via the app.


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