Beneficiary suggestions

The Information and eGovernment Authority appreciates the feedback of all service users and takes into consideration customer requirements and always endeavors to develop and facilitate its services to suit your needs.

Our achievements based on your valued opinions and suggestions:

  • Publication of guidelines and requirements for our services on the website and on the service centers screens
  • ‏Develop the ticketing system for our services to reduce the waiting time
  • Apply the comprehensive employee system to increase the effectiveness of our service delivery
  • Launching the Family Services using eKey to provide services to all family members in one click
  • Provision of WIFI in all service centers
  • Launching the Fast Track Service in all our branches as per customers request
  • Using high-speed, high-quality printers
  • Improve the text messaging for all eServices