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Beneficiary suggestions

Customers have the ability to evaluate the Identity Card Centres services through the Tawasul app, by scanning a special code on the service desks. The evaluation contributes to improving the services provided at the Center.


Identity Card Services Improvement Actions Based on Customer FeedbackAll customer feedback received from Identity Card customers are analyzed regularly and improvement plans are taken accordingly.
Some services were added and updated based on customer's feedback received from suggestions and complaints box and Tawasul system in 2020 and 2021
1. eGovernment Kiosk have been developed by adding the below services:
  • Card Reader Service 
  • Updating ID Card Chip Detail Service
  • Government Notification Service 
2. Few Address services has been transferred online to bahrain.bh
  • Update ID Card Residential Address Service
  • Printing the Residential Address Statement Service
  • Verifying the Residential Address Statement Service
3. ID Card Declaration Forms Service added to bahrain.bh
4. Issuing of Unit or Establishment Number Service added to bahrain.bh
5. Updating Civil Data Record Services (Marital status, religion, educational, work and family details) added to bahrain.bh
6. Changing the fingerprint age from 4 years to 10 years
7. Availability of Birth and Death Certificate Services online via bahrain.bh

The Information and eGovernment Authority appreciates the feedback of all service users and takes into consideration customer requirements and always endeavors to develop and facilitate its services to suit your needs.

Our achievements based on your valued opinions and suggestions:

  • Providing address services electronically via bahrain.bh
  • Request to amend the residential address
  • Print the Residential Address Statement
  • Improved statement validation service
  • Publication of guidelines and requirements for our services on the website and on the service centers screens
  • ‏Develop the ticketing system for our services to reduce the waiting time
  • Apply the comprehensive employee system to increase the effectiveness of our service delivery
  • Launching the Family Services using eKey to provide services to all family members in one click
  • Provision of WIFI in all service centers
  • Launching the Fast Track Service in all our branches as per customers request
  • Using high-speed, high-quality printers
  • Improve the text messaging for all eServices