Identity Card Services

This service is provided by the Information & eGovernment Authority to Individuals requesting to issue Identity Cards for children under the age of ten years old.

Application

Online

Fees

• BD 2 for Bahrainis
• BD 10 for Non-Bahrainis

Estimated time

3 working days to receive the card

Prerequisite 

• Issue Passport

This service is provided by the Information and eGovernment Authority to Individuals Bahraini's and Non-Bahraini's requesting Replacing Lost or Damaged Identity Card.

Application

• Online
• Personal

Fees
4 Dinars

Estimated time

• 3 working days online
• 1-hour personal attendance

  Prerequisite

• A Valid ID card (Not Expired).
• A Valid Bahraini Passport (Not Expired).
• In Case of travel, a parent can a come and apply to request Replace Lost or Damaged Identity Card.
• In Case a general clearance agent or a related individual is applying, a letter of authorization by the applicant should be presented along with a valid passport.

This service is provided by the Information and eGovernment Authority to Issue Or Renew Identity card/ Replace Lost or Damaged ID Card for the Non- Bahraini whom not registered at LMRA.

Application 

• Personal
• Online

Fees
10 Dinars

Estimated time

• 3 working days online
• 1-hour personal attendance

Prerequisite
Prerequisite for the applicant

• The applicant must be registered in the Population Registry System (General Clearance)
• The applicant must be registered in the Population Registration System under the same unit number or commercial register of the worker (special Clearance)
• The applicant must be a Bahraini citizen and be listed under the same unit number or commercial register of the worker, even if not registered in the Population Registry System
• The applicant must be the owner of the commercial register, if not a Bahraini national.
• The applicant is not suspended from practicing the card clearance profession
• Book an appointment online

Prerequisite for the worker

• The worker shall be non-Bahraini
• The worker must be registered in the LMRA system
• The worker shall be listed under the same unit number or commercial register of the customer (s) in the case of the special agent only

This service is provided by the Information and eGovernment Authority to Book an appointment to Issue, renew or replace lost or damaged Identity Card and enquire about booked appointment or cancel it.

Application 
Online

Estimated time
One Business day

This service is provided by the Information & eGovernment Authority to Individuals to issue, renew, replace a lost or damaged Identity Card for domestic workers.

Application 
Online

Fees
10 Dinars 
Estimated time
3 Working Days

Prerequisite 

• Has an Identity number.
• Individuals are doemstic workers.
• A valid stay as in Nationality, Passports and Residence Affairs system.

This service is provided by the Information and eGovernment Authority to Individuals requesting to issue a new Identity Card, or those who are aged 10 years and above.

Application

• Personal
• Online

Fees
2 Dinars

Estimated time

• 3 working days online
• 1-hour personal attendance

Prerequisite

• The identity card should be expired or valid for one month.
• Have a valid Bahraini passport.
• In Case of travel, the parent can apply to renew the Identity Card.
• In Case a general clearance individual or an acquaintance, an authorization letter is required from the applicant with the original valid passport of the applicant.

This service is provided by the Information & eGovernment Authority to Bahraini individuals to issue a new ID card.


Application

• Personal

Fees2 Dinars

Estimated time

• 1-hour personal attendance

Prerequisite

• Book an appointment online
• A valid Passport

This service is provided by the Information and eGovernment Authority to check the status of their application.

Application Online

Estimated timeOne Business day

PrerequisiteThe applicant had a previous request

ApplicationPersonal

Estimated TimeOne Hour


Conditions for obtaining the ID card

• Accommodation in the Kingdom of Bahrain must be verified.
• The applicant must own a house or a property in the Kingdom of Bahrain.
• The applicant must be an investor in the Kingdom of Bahrain.
• Female applicants must be married to a Bahraini citizen.
• Male applicants must be married to a Bahraini citizen or her children.
• The applicant must be employed or studying in the Kingdom of Bahrain.

Those who do not meet the above conditions, the data of the GCC ID card issued by their country can be activated:
If an applicant owns a rental address and does not reside in Bahrain, however frequently visits the country. Data of the GCC ID can be activated at the Identity Card Centers and ID holders will be capable of using their GCC cards inside the Kingdom with the same benefits as the Bahraini ID cards.

This service is provided by the Information and eGovernment Authority for Bahraini individuals for Updating the identity card data that’s non-printed on the card for the beneficiaries such as (work data/address data/education data in case of non-employee / social status data / restating head of the family).

Application 

• Personal
• eKiosk to update the ID card chip in iGA's Braches ( Isa Town Headquarters, Seef Mall-Muharraq, Salman Port)
• Electonic

Fees1 Dinar

Estimated time

• eKiosk 5-10 minutes
• One hour for personal attendance
• Online - Data update in the system (One business day)

Prerequisite 

• Customer must have an active and valid identity card.
• A pre-booked appointment is required for personal attendance to the offices.
  

This service is provided by the Information and eGovernment Authority for Non-Bahraini individuals for Updating the identity card data that’s non-printed on the card for the beneficiaries such as (work data/address data/education data in case of non-employee / social status data / restating head of the family).

Application 

• Personal
• eKiosk to update the ID card chip in iGA's Braches ( Isa Town Headquarters, Seef Mall-Muharraq, Salman Port)
• Electonic

Fees
1 Dinar

Estimated time

• One hour for personal attendance
• eKiosk 5 – 10 Minutes
• Online - Data update in the system (1 business day)

Prerequisite 

• Customer must have an active and valid identity card
• A pre-booked appointment is required for personal attendance to the offices.
  

This service is provided by the Information and eGovernment Authority to issues unit numbers and an official certificate containing the details of the unit.

Application 

• Personal
• Electronic

Fees
1 dinar

Estimated time

• 3 working days online
• 1-hour personal attendance

Prerequisite 

• The unit shall be licensed by the concerned authority.
• provide an official statement from the concerned authority and directed to Update and Unites section to issue the unit number.
• The address of the unit to be issued should be recognized in the Population Registry System.

This service is provided by the Information and eGovernment Authority to issue Detailed data is an official certificate that is used only to perform transactions outside the Kingdom of Bahrain such as marriage, buying a property or a commercial register outside Bahrain and elsewhere.

Application 
Personal
Fees
1 dinar
Estimated time
1 Hour

Prerequisite 

•  The customer must have a CPR number

This service is provided by the Information and eGovernment Authority to issue a certificate of the property is an official certificate issued to an individual upon request for official use outside of Bahrain and contains data of family members and their relations with the head of the family.

Application 
Personal

Fees
1 dinar

Estimated time
1 Hour

Prerequisite 

• The customer must have a CPR number

This service is provided by the Information and eGovernment Authority for Activation of the identity card for GCC citizens to be used within Bahrain and accepted in the official authorities, on condition that the GCC ID card contains a recent data chip.

Application
Personal 
Fees
Free
Estimated time
1 Hour

Prerequisite 

• A valid GCC ID card
• Personal attendance to the Information Authority and eGovernment - the Update and units.
• Provide the original GCC id card and passport.
• Provide a proof of residential address in Bahrain.

This service is provided by the Information & eGovernment Authority to individuals who want to Issue a new address certificate.

Application 

• Personal
• Online application for Benayat system

Fees
1 dinar

Estimated time

• 3 working days for online
• 1-hour for personal attendance

Prerequisite 

• The address is present and defined in the EAMS mapping system.

This service is provided by the Information and e-Government Authority to individuals who want to receive address certificates.

Application 
Personal

Fees
1 dinar

Estimated time
1 Hour

Prerequisite 

• show the review card to the employee 

This service is provided by the Information and e-Government Authority to individuals who want to print an existing address certificate.

Application 

• Personal
• Online

Fees
1 dinar

Estimated time

• 3 working days for online
• 1-hour for personal attendance

Prerequisite 

• Presenting a copy of the ownership document to verify the address data.

This service is provided by the Information and e-Government Authority to individuals who want to adjust their address.

Application 

• Personal
• Online

Fees
1 dinar

Estimated time

• 3 working days for online
• 1-hour for personal attendance

Prerequisite 

• The requested amendment must be approved in the official documents received from the Ministry of Works and Municipalities Affairs or from the Survey and Land Registration Bureau.

This service is provided by the Information and eGovernment Authority to individuals for numbering new schemas.

Application 
Personal

Fees
1 dinar

Estimated time
1 - 7 Business days

Prerequisite 

• In the case of a new complex project, the maps of the plan on papers or CD must be delivered to the GIS department

This service is provided by the Information and eGovernment Authority to individuals who want to Deliver project schemas to the Address section.

Application 
Personal

Fees
1 dinar

Estimated time
One Business day

Prerequisite 

• Presenting the project's paper maps in a CD from the project owner.
• Present the required documents to start the numbering process and issue the address certificate.
• The representative of the project owner may be one of the following:(Ministry of Housing or Ministry of Works and Municipalities Affairs /Private company/Individuals).

This service is provided by the Information & eGovernment Authority for escorts who need to issue or renew, replace lost or damaged  ID card, or update the chip in the identity card.
ِApplication

• Personal
• eKiosk to update the ID card chip in iGA's Braches ( Isa Town Headquarters, Seef Mall-Muharraq, Salman Port)
• Electoric

Fees

• BD 10
• BD 1 for updates

Estimated time

• One - two hours for personal attendance
• eKiosk 5-10 minutes
• Online - Data update in the system (3 business days)

Prerequisite

• The appointment shall be taken first online.
• Family members must be registered in the Labor Market Regulatory Authority system.
• The family members are listed under the same unit number or the commercial register for the head of family.
• The card must be expired or one month before expiry (in case of renewal)
• A pre-booked appointment is required for personal attendance to the offices.
  

This service is provided by the Information & eGovernment Authority to Individuals requesting to book an appointment to Issue, renew ID cards / replace lost or damaged ID card/update card for escorts.

Application 

• Online

Estimated time
One Day

This service is provided by the Information & eGovernment Authority to Individuals requesting to reserve an appointment to issue an Identity Card or renew the Identity Card or issuing a replacement for those who are not registered in Labour Market Regulatory.

Application

• Online

Estimated time
One Business day (Online)

This service is provided by the Information and eGovernment Authority to Individuals requesting to receive their new Labour Market Regulatory card.

Application 

• Online

Estimated time
One business day (Online)

This service is provided by the Information and eGovernment Authority to Individuals to Issuing a notice to multiple visa holders.

Application 
Personal

Fees
1 dinar

Estimated time
1 Hour

Prerequisite 

•  The worker must have a multiple entry visa that’s valid for not less than six months.
•  The worker must have a residential address in the Kingdom of Bahrain that matches the address requirements

This service is provided by the Information & eGovernment Authority to working individuals affiliated with the Labor Market Regulatory Authority in the Kingdom of Bahrain who need to renew or issue a replacement for a lost or damaged or update their ID card.

Application 

• Personal
• eKiosk to update the ID card chip in iGA's Braches ( Isa Town Headquarters, Seef Mall-Muharraq, Salman Port)
• Online
  

Fees

• BD 10
• BD 1 for updates

Estimated time

• One – two hours for personal attendance

• eKiosk 5 – 10 Minutes

• Online - Data update in the system (1-3 business days)

Prerequisite

• A pre-booked appointment is required for personal attendance to the offices.
  
• User to be registered in the Labor Market Regulatory Authority system.
• User to be listed under the same unit number or commercial registeration number.
• The ID card must be expired or one month prior its expiry date (in case of renewal).
  

This service is provided by the Information and e-Government Authority to individuals which Provide additional services to the ID card customers to get the ID card services in case they can’t be obtained through regular channels.


Application 
Personal

Fees
BD 10

Estimated time
15 - 40 Minutes

Services offered to

• Bahrainis
• Non-Bahraini dependents
• Non-Bahrainis (registered in LMRA)
• Non-Bahrainis (not registered in LMRA)
• Fast Track for Bahrainis and Non-Bahrainis

Services

• Identity card Issuance
• ID Card Renewal 
• Replacement for lost/damaged ID Card
• Chip update
• eKey Registration
• Civil Information Record (Marriage and Divorce)
• Birth and Death certificates

Services offered to

• Non-Bahrainis (registered in LMRA)

Sevices

• Identity card Issuance (Non-Bahrainis)

Services offered to

• Bahrainis
• Fast Track for Bahrainis and Non-Bahrainis
  

Services

• Identity card Issuance 
• Replacement for lost/damaged ID Card
• ID Card Renewal
• Chip Update
  
• Fast Track Lounge

Customers have the ability to evaluate the Identity Card Centres services through the Tawasul app, by scanning a special code on the service desks. The evaluation contributes to improving the services provided at the Center.

Identity Card Services Improvement Actions Based on Customer FeedbackAll customer feedback received from Identity Card customers are analyzed regularly and improvement plans are taken accordingly.
Some services were added and updated based on customer's feedback received from suggestions and complaints box and Tawasul system in 2020 and 2021
1. eGovernment Kiosk have been developed by adding the below services:

• Card Reader Service 
• Updating ID Card Chip Detail Service
• Government Notification Service 

2. Few Address services has been transferred online to bahrain.bh

• Update ID Card Residential Address Service
• Printing the Residential Address Statement Service
• Verifying the Residential Address Statement Service

3. ID Card Declaration Forms Service added to bahrain.bh
4. Issuing of Unit or Establishment Number Service added to bahrain.bh
5. Updating Civil Data Record Services (Marital status, religion, educational, work and family details) added to bahrain.bh
6. Changing the fingerprint age from 4 years to 10 years
7. Availability of Birth and Death Certificate Services online via bahrain.bh

The Information and eGovernment Authority appreciates the feedback of all service users and takes into consideration customer requirements and always endeavors to develop and facilitate its services to suit your needs.

Our achievements based on your valued opinions and suggestions:

• Providing address services electronically via bahrain.bh
• Request to amend the residential address
• Print the Residential Address Statement
• Improved statement validation service
• Publication of guidelines and requirements for our services on the website and on the service centers screens
• ‏Develop the ticketing system for our services to reduce the waiting time
• Apply the comprehensive employee system to increase the effectiveness of our service delivery
• Launching the Family Services using eKey to provide services to all family members in one click
• Provision of WIFI in all service centers
• Launching the Fast Track Service in all our branches as per customers request
• Using high-speed, high-quality printers
• Improve the text messaging for all eServices

Services provided by the Information & eGovernment Authority (iGA) are subject to a Service-Level Agreement (SLA) which ensures a 99.95% availability rate for ID card services and that transactions never exceed a specified period of time once all criteria are met as outlined in the table below.
The specified time period is not upheld in case the service is offered in partnership with a third party such as other government entities and others.

Privacy and confidentiality:The confidentiality of user data is of the highest importance to the iGA, which abides by the Personal Data Protection Law (PDPL) and strives to provide high quality services to all beneficiaries through the SLA.

ID Card Services Standards:
First: ID Card Issuance Services:

Service	Application	Maximum Period
Booking appointment to issue, renew, or replace ID card	Online	1 business day
Inquiry about application status	Online	1 business day
Issuance of ID card for children under 10	Online	3 business days
Issuance of new ID card	In Person	One hour
Renewal of ID card for Bahrainis	Online In Person	3 business days One hour
Issuance of replacement ID card for Bahrainis	Online In Person	3 business days One hour
Issuance of ID card for GCC citizens	In Person	One hour
Issuance of ID card for domestic workers	Online	3 business days
Renewal of ID card/issuance of replacement ID card for domestic workers	Online	3 business days
Issuance or renewal of ID card/Issuance of replacement ID card for non-Bahrainis who aren’t registered at LMRA	Online In Person	3 business days One hour

Second: Update Services and Units:

Service	Application	Maximum Period
Updating ID card details	Online In Person	1-3 business days One hour
Updating ID card chip data	Online In Person	One hour 5-10 minutes
Updating data of non-Bahrainis registered at LMRA	Online In Person	1-3 business days One hour
Updating data of non-Bahrainis who aren’t registered at LMRA	In Person Self-service	One hour 5-10 minutes
Issuance of unit/establishment number	Online In Person	1-3 business days One hour
Issuance of detailed data certificate	In Person	One hour
Issuance of ownership certificate	In Person	One hour
Activation of GCC card for GCC citizens	In Person	One hour

Third: Address Services:

Service	Application	Maximum Period
Issuance of new address certificate	Online (Benayat System) In Person	3-5 business days 1 hour
Receiving address certificates	In Person	One hour
Printing certificate of existing address	Online In Person	1-3 business days 1 hour
Amending addresses	Online In Person	1-3 business days 1 hour
Numbering new plots	In Person	1-7 business days
Sending project plots to addresses department	In Person	1 business day

Fourth: Services for Non-Bahrainis

Service	Application	Maximum Period
Booking appointment for renewal/issuance of replacement ID card / updating chip data for those registered at LMRA	Online	1 business day
Booking appointment for issuance or renewal of ID card/issuance of replacement card/updating chip data for companions	Online	1 business day
First issuance service for those registered at LMRA	Online	1 business day
Renewal of ID card/issuance of replacement ID card for those registered at LMRA	Online In Person Self-service	1-3 business days 1-2 hours 5-10 minutes
Issuance or renewal of ID card/issuance of replacement ID card/updating chip data for companions	Online In Person Self-service	1-3 business days 1-2 hours 5-10 minutes
Updating ID card details for those registered at LMRA	Online In Person	1-3 business days One hour
Updating ID card chip data for those registered at LMRA	In Person Self-service	One hour 5-10 minutes
Issuance of notification for holders of multiple entry visa	In Person	One hour

Fifth: Fast Track service:

Service	Application	Maximum Period
Fast Track ID card services	In Person	15-40 minutes

Sixth: Birth and Death Certificates:

Service	Application	Maximum Period
Issuance of birth certificate	Online	1-3 business day
Replacement of birth certificate	Online In Person	1-3 business days 1-2 hours
Issuance of death certificate	In Person	1-2 hours
Replacement of death certificate	Online In Person	1-3 business days 1-3 business days
Issuance of birth certificate for newborns	In Person	3-5 business days
Printing birth certificates for citizens abroad	In Person	1-2 hours
Issuance of death or birth certificate by court order issued from Bahraini courts (provided legal criteria are met)	In Person	1-2 hours
Printing of death certificates for deceased citizens or resident within the Kingdom	In Person	1-2 hours
Printing of death certificates for deceased citizens abroad	In Person	1-2 hours

Seventh: eKey Service:

Service	Application	Maximum Period
eKey service	Online (Basic) In Person	One business day One hour

Help and Support:

In case if any service is not provided as per the agreement, the client can communicate via the following channels: 
The National Suggestion & Complaint system “Tawasul” via bahrain.bh/tawasul or through calling the Government Services Contact Center on 80008001 

No, you cannot use your valid Identity Card as a travel document to GCC countries if your passport is expired.

For such cases, iGA has provided a Fast-track Lounge for those who do not wish to wait. The fast-track lounge provides services similar to those on Bahrain.bh as well as counter services with an additional BD 10 charge. For example, ID card renewal fees for Bahrainis is BD 2, therefore, the total cost including the fast track charge will be BD 12.

Electricity & Water Authority (EWA), Social Insurance Organization (SIO), Nationality, Passport & Residence Affairs (NPRA) and Ministry Of Industry & Commerce (MOIC) are linked with the Identity Card Centers, therefore, information related to these entities are visible, and it will not be required to submit any supporting documents. The information update staff will require further documents at the time of the visit if needed. However, in cases where the person is not an owner of an electricity account, and is renting a property, the user will be required to provide a statement from the areas municipality to update the address to this property or the attendance of the electricity account holder to sign a no objection letter for this address. In all cases, Physical attendance is required.

Yes, the Fast Track Lounge is available for all categories.

View the general instructions, conditions, required documents, and more.