Customers have the ability to evaluate the Identity Card Centres services through the Tawasul app, by scanning a special code on the service desks. The evaluation contributes to improving the services provided at the Center.

Identity Card Services Improvement Actions Based on Customer FeedbackAll customer feedback received from Identity Card customers are analyzed regularly and improvement plans are taken accordingly.
Some services were added and updated based on customer's feedback received from suggestions and complaints box and Tawasul system in 2020 and 2021
1. eGovernment Kiosk have been developed by adding the below services:
- Card Reader Service
- Updating ID Card Chip Detail Service
- Government Notification Service
2. Few Address services has been transferred online to bahrain.bh
- Update ID Card Residential Address Service
- Printing the Residential Address Statement Service
- Verifying the Residential Address Statement Service
3. ID Card Declaration Forms Service added to bahrain.bh
4. Issuing of Unit or Establishment Number Service added to bahrain.bh
5. Updating Civil Data Record Services (Marital status, religion, educational, work and family details) added to bahrain.bh
6. Changing the fingerprint age from 4 years to 10 years
7. Availability of Birth and Death Certificate Services online via bahrain.bh