The visit aimed to view workflow operations progress and ensure the continuity and efficiency of government service delivered to citizens and residents at the center, as part of iGA’s efforts to provide a seamless and integrated service experience in light of recent situations.
During the tour, Al Qaed emphasized iGA’s commitment to achieving the highest levels of service efficiency and smoothness for all beneficiaries. He stressed that continuous service enhancement and quality evaluation remain strategic priorities for the iGA to ensure services are delivered efficiently and effectively. Furthermore, Al Qaed highlighted the importance of integrating digital and walk-in service channels to provide a fully unified and seamless experience for all users.
The Chief Executive of iGA affirmed that the Authority continues its efforts to advance digital transformation and further develop eServices as a strategic priority that enhances service continuity and ensures seamless accessibility through the Kingdom of Bahrain’s National Portal (bahrain.bh) and the MyGov mobile app.
He emphasized that, in line with the directives of His Excellency General Shaikh Rashid bin Abdullah Al Khalifa, Minister of Interior and Chairman of the Ministerial Committee for Information and Communications Technology (MCICT), the iGA remains committed to supporting digital transformation and streamlining services for beneficiaries with high efficiency and flexibility. This includes ensuring rapid responsiveness to any emergencies or technical challenges that may arise, thereby reflecting its commitment to delivering advanced and integrated eGovernment services.
He also reviewed the procedures in place to facilitate walk-in customers’ transactions, and engaged with a number of them, listening to their feedback and observations on the services provided. He commended the positive engagement with customers and the high standard of performance demonstrated.
The Chief Executive expressed his gratitude and appreciation to all iGA members at the ID Card Centers in Isa Town and Muharraq for their dedication and all iGA employees commitment in delivering services efficiently and with high quality. He reaffirmed iGA’s ongoing commitment to enhancing both digital and in-person government service ecosystems, improving the user experience, and meeting beneficiaries’ expectations.