The iGA highlighted that these eServices are widely used by citizens and residents, covering all key sectors, including ID card and civil records services, passports and visa services, healthcare, education, electricity and water services, as well as employment, business services and many more.
The Authority also noted the availability of eServices via the self-service eKiosks at the Self-Service Center, operating 24/7. These include ID card information and update services, eKey-related transactions, and registration for the government notification services.
Moreover, the iGA stated that the Virtual Customer Service center provides support to users, particularly for those with technical difficulties in using digital services, to receive the needed support for completing eServices through booking an appointment on the iGA’s official website (iga.gov.bh), for a video call.
It worth mentioning that iGA’s customer service centers are open to receive in-person customers daily from 7:30 a.m. to 2:00 p.m., through the usual appointment booking procedures.
For more information or enquiries on the eServices and channels, citizens and residents may contact the Government Services Contact Center at 80008001, submit suggestions and feedback through the National Suggestions and Complaints System (Tawasul) or the Tawasul app, and follow the latest updates via its official social media accounts @igabahrain.